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🔒 Data Protection

Brightstar Privacy Policy — Your Data Is Completely Safe With Us

Everything you do and share on Brightstar stays private and secure. In this policy, we explain clearly what information we collect, why we collect it, and how we keep it protected.

Last Updated: 1 January 2026
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SSL
256-bit Encryption
0
Sale of Data to Third Parties
24 Hours
Data Request Response Time
ISO
27001 Security Standard

Our Privacy Commitment — 6 Key Principles

A quick overview of how Brightstar keeps your data protected.

Encryption Everywhere

Every transaction and piece of personal data on Brightstar is protected with 256-bit SSL encryption. No third party can read or intercept this information.

Data Is Never Sold

Brightstar never sells your name, phone number, email, or transaction data to any third party. This commitment applies to advertisers and brokers without exception.

You're in Control of Your Data

You can view, correct, or request deletion of your personal data at any time. This is your right — and Brightstar respects it.

Minimal Data Collection

Only the information necessary to provide the service is collected — nothing more. Unnecessary data is never gathered, and stored data is deleted after a set period.

Transparent Cookie Policy

We clearly explain why each cookie is used. Non-essential cookies are never set without your consent, and you can disable cookies at any time.

Fast Response to Data Requests

Data requests are typically processed within 24 hours. In complex cases, it may take up to 7 business days.

Important: This Privacy Policy brightstar.best Applies to the website and its mobile application, along with all associated services. Using the platform constitutes acceptance of this policy.

1

What Information Is Collected

Brightstar Three types of data are collected — what you provide directly, what is collected automatically, and what is received through third parties.

What You Provide Directly:

  • Registration details: name, mobile number, email address, date of birth.
  • Identity Verification Documents: NID, passport, or birth certificate (as part of the KYC process).
  • Payment Information: Mobile banking numbers (bKash, Nagad, Rocket, Upay).
  • Information and messages you provide when contacting support.

What's Collected Automatically:

  • Device information: model, operating system, browser type.
  • IP address and approximate location (up to district level).
  • Site Usage Patterns: Which pages you visited, how long you stayed, and what you clicked.
  • Betting and transaction history.
  • Cookies and session data.
2

How Your Data Is Used

Brightstar Your data is used only for the purposes listed below — nothing else.

  • Account Management: For registration, login, and identity verification.
  • Service Delivery: To process bets, handle payments, and pay out winnings.
  • Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
  • Customer Support: To resolve your issues and answer your questions.
  • Personalized Experience: To send you offers and notifications based on your preferences.
  • Legal Obligation: To retain data in compliance with licensing authority regulations.
  • Responsible Gaming: To identify signs of addictive behavior and arrange timely support.
  • Platform Development: To fix bugs and develop new features.

To Be Clear: Brightstar never sells your data to advertisers or data brokers. Your information belongs to you.

3

Who Your Data Is Shared With

Brightstar We share data with third parties only in very limited circumstances and for specific reasons. No sharing occurs outside of the cases listed here.

Who We Share With Why How Much Information
Payment processors (bKash, Nagad, etc.) To complete transactions Only essential transaction data
Licensing Authority Regulatory Compliance Designated KYC & Transaction Data
Government / Law Enforcement Agencies As Required by Law Specific information named in the order
Cloud & IT Service Providers Server & Infrastructure Management In Encrypted Form
Fraud Detection Services Security & Fraud Prevention Minimum required for risk assessment

All Third-Party Providers Brightstaroperates under a strict confidentiality agreement and may only use data for the specific purposes defined.

4

How We Protect Your Data

Brightstar The highest industry standards are followed to protect your data. Our ISO 27001 certification is internationally recognized proof of our information security management.

  • SSL/TLS Encryption: Every communication is secured with 256-bit encryption.
  • Firewall & IDS: Advanced firewalls and intrusion detection systems are active.
  • Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Restricted Access: Staff can only access the data they need to perform their specific role.
  • Two-factor authentication option: An option to enable 2FA is available for account security.
  • Data Backup: Data is securely backed up to prevent loss in the event of any technical issue.

That said, please keep in mind — no system on the internet is completely impenetrable. We encourage you to do your part: use a strong password and report anything suspicious right away.

5

Cookie Policy

Cookies are small text files saved to your browser. Brightstar Cookies are used to keep the site running smoothly and to improve your experience.

Cookies can be disabled at any time through your browser settings. However, turning off essential cookies will affect certain features — for example, your login session will not be maintained.

6

Data Retention Period

Brightstar Your data is never held beyond what's necessary. Different types of information have their own retention periods.

  • Account Information: For the duration of your active account and for 5 years after closure (as required by law).
  • Transaction History: 7 years — as required under anti-money laundering regulations.
  • KYC Documents: 5 years, or as required by licensing regulations, whichever is longer.
  • Support Communications: 3 years.
  • Cookies & Session Data: 30 days to 1 year, depending on the type.
  • Marketing Consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

7

Your Privacy Rights

BrightstarAs a user of -, you have certain important rights over your own data.

Right to Access Your Data

You can find out what information we hold about you and request a copy.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required by law to retain it.

Right to Restrict Processing

You can object to your data being used for specific purposes.

Right to Data Portability

You can export your own data in a machine-readable format.

Right to Opt Out of Marketing

You can opt out of promotional messages and emails at any time.

To exercise these rights support@brightstar.bestEmail us at. You can typically expect a reply within 24 hours.

8

Protection of Minors' Data

Brightstar's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If you believe we may have information belonging to a minor, please contact support immediately. We will delete that data as quickly as possible and close the associated account.

9

Third-Party Links & Services

Brightstar's platform may occasionally reference third-party services. These services operate under their own privacy policies, and Brightstar is not responsible for those.

For payment partners such as bKash or Nagad, only the information needed to complete a transaction is shared — and solely for payment processing purposes.

10

Policy Updates & Contact

Brightstar This privacy policy may be updated when necessary. For significant changes, you will be notified at least 7 days in advance via email or in-app notification.

For any privacy-related questions or concerns, please get in touch:
support@brightstar.best
Subject: Write "Privacy Request" in the subject line. You can typically expect a reply within 24 hours.

📌 Quick Info

Effective Date

This privacy policy is effective from 1 January 2026.

Privacy Officer

For any data requests or complaints: support@brightstar.best

Certification

ISO 27001 Information Security Certification and eCOGRA-approved security practices.

Language

This policy is written in Bangla and the Bangla version is authoritative. In the event of any discrepancy in translation, the Bangla version shall prevail.

Related Policies

Terms & Conditions Read and Responsible Gaming Know the policy.

To keep your data secure: Use a strong password, never share it with anyone, and contact support immediately if you notice any suspicious login activity.

Why You Should Read the Privacy Policy

Most people land on a privacy policy page and click "I Agree" without reading a word — and that's understandable. But on a betting platform, this page actually matters. Your money moves through here, copies of your ID are stored here, and your daily activity is being recorded. So Brightstar's privacy policy is genuinely worth a careful read — it's in your own interest.

Does KYC Mean They Keep All Your Information?

Submitting a copy of your ID for KYC — or "Know Your Customer" — can feel uncomfortable. That's completely understandable. But it's important to know that this process is actually there to protect you. If someone tries to open an account in your name or withdraw your funds, KYC verification is what stops them.

Brightstar These documents are kept solely for identity verification — not for advertising, sale, or any other purpose. After a set period (typically 5 years), this information is securely deleted.

Mobile Banking Data — How Safe Is It

When entering a bKash or Nagad number, a lot of people wonder — is this information actually safe? Brightstar's mobile banking number is used solely for payment processing and is stored in encrypted form. The ability to initiate transactions directly using this number Brightstardoes not have — only your authorized transactions are processed.

The mobile banking number used for withdrawals is one you set yourself, and every transaction requires an OTP or confirmation — so no transaction can occur without your knowledge.

Data Analysis — Can It Be Used Against Me

Brightstar Your betting patterns are analyzed, but entirely for your benefit. This analysis serves two purposes — one is Responsible Gaming monitoring (if someone's betting increases abnormally, the support team will reach out), and the other is fraud detection (flagging unusual transactions or bot activity).

This information is never sold to advertisers or used against you.

What Happens If There Is a Data Breach

In the Event of a Security Breach (Data Breach) Brightstar Affected users will be notified without delay, and the licensing authority will also be informed. Immediate steps will be taken to address the issue. This process is conducted in accordance with international data protection standards.

Email & SMS — When You'll Hear from Us and When You Won't

Brightstar We contact you only when necessary — for transaction confirmations, security alerts, and promotional offers if you've opted in. You can unsubscribe from promotional messages at any time through your account settings or via the "Unsubscribe" link in any email.

Please Note: Brightstar We will never ask for your password, OTP, or card details via email or SMS. If you receive such a request, it is phishing — report it to support immediately.

What happens if I request that my data be deleted?

Data can be deleted upon account closure or on special request. However, certain data (such as transaction history) must be retained for a set period for legal reasons — it is deleted automatically once that legal retention period expires. Brightstar We are fully transparent about this and will provide detailed information on what data will be deleted and when, upon request.

Frequently Asked Questions

Two straightforward answers about interface language and responsible gaming tools.

Brightstar is built primarily for Bangla speakers — the default language is Bangla (bn-BD). If the site appears in English, there are usually two reasons: either your browser cache is outdated, or your browser's built-in Auto-translate feature is turned on. Start by disabling the translation feature — in Chrome, click the translate icon next to the address bar and select "Show original." Then do a hard refresh with Ctrl+Shift+R (or Cmd+Shift+R on Mac). If the language issue is in the app, go to Settings and find the Language section, then select Bangla. If the problem persists, contact support with a screenshot — it's usually resolved within minutes.

Yes, Brightstar has Responsible Gaming tools and they are straightforward to use. After logging into your account, go to "Account Settings" or "My Account" — you will find a "Responsible Gaming" section there. Here is what you can do: Deposit Limit — set a daily, weekly, or monthly cap on how much you can deposit. Betting Limit — place a limit on your total bets as well. Loss Limit — betting stops automatically once you have lost a specified amount. Session Time Limit — decide how long you want to play in a single session. Self-Exclusion — lock yourself out for a set period or permanently. Limit reductions take effect immediately. Limit increases require a 24–48 hour waiting period — this is to prevent impulsive decisions. For more details, on the Responsible Gaming page Go.

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